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February 15, 2009
Network, not work
Bleeding Edge has been suffering from one of our recurring bouts of what we call network effect.
The term officially describes the multiplying effect on the value of a service caused by additional users — co-founder of Ethernet technology, Robert Metcalfe, applied it most recently to computer networking —but Bleeding Edge seems to suffer from a more malevolent strain. In our case, the undoubtedly beneficial effect of the network is generally accompanied by an escalation of problems.
Our latest symptoms started early in the week, when one of the users at a business for which we provide tech support found she couldn’t get her new notebook on to the wireless network. It should have been simple to fix, but the password we had for the company’s Big Pond ADSL account and the router didn’t work.
It took a little convincing for Big Pond to change the password, but that was all we were about to get from them. The minute you mention the word “network”, their free tech support seems to default to a “premium support” issue, which involves paying $169 for a home visit by a company called Gizmo, or $99 for the advice that in our view, Big Pond should be providing free. We declined the opportunity to offset Telstra’s expenses.
All we had to do was reset the Netgear modem to the default login and password, enter the new Big Pond password and connection details, then [an essential security measure] change the router’s default login and password Unfortunately, when Big Pond changed the password, the router dropped the connection to the Web, and we couldn’t look up the Netgear defaults and the reset procedure. Big Pond did at least give us the number for Netgear tech support, and we can report that it beats Big Pond’s by a mile. It took less than 15 minutes to get everything going again.
Network effect wasn’t going to let us off that lightly, however. A couple of days later, the HP LaserJet P3005D printer which we’d picked up brand new last year from the Grays Online auction site for $384 , and networked with an HP 620N JetDirect card [$430], refused to associate with the new IP address range that we’d inherited when we installed the Tomizone router we wrote about last week.
The new network was on 192.168.0 but the LaserJet was apparently not going to budge from its old home at 10.1.1.3.
Then, spontaneously overnight, it did so [SIGH] ... just after we’d switched back to the 10.1.1 range. Were we going to try to convince it to move again? We went back to the 192.168.0.1 router, only to discover that now the printer driver threw up an “error –printer offline” message, and refused to co-operate.
We printed out the Information page from the printer control panel to establish the network address was still 192.168.0.101, then typed it into the Web browser, which took us straight into the HP web interface — a very useful resource for a network printer owner.
The Usage tab, for instance, gives you details of the precise number of pages, in our case 3283 (1249 of them in duplex), which meant we’d saved a total of 1249 sheets of paper. The Supplies Status page indicated that the 660 jobs we’d printed since last we bought the P3005 last May had used 45 per cent of the cartridge. At the current rate, we’d get another 4178 pages (depending on the ink coverage).
We rummaged around in the HP IT Resource Centre Forums at tinyurl.com/6cmbm and found that although the JetDirect cards hang on to their settings like bulldogs, you can convince them to change by doing a cold reset. The procedure is outlined here.
That wasn’t the end of it. Although we installed a new driver and made it the default (we’d love to know how to delete the old driver, because it’s by no means willing to disappear), and set it up for full duplex printing, every time we printed a document, the computer flashed up instructions for printing on both sides, which the old driver had done automatically.
We had to go into the printer properties and selected “Installed for Duplex Unit” from the device settings tab.
While we were at it, we checked the printer’s firmware version on the web interface and found it had been upgraded. Normally we don’t upgrade firmware unless there’s an obvious fault, but the balance of our mind had clearly been disturbed, and we went ahead with the installation. So far we’ve had no problems, but we have an uneasy feeling that network effect is out there, waiting.
Posted by cw at February 15, 2009 12:40 PM
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