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July 03, 2008

ASUS LCD pixel policy a dud?

At Melb PC's monthly meeting at Melbourne Uni tonight, Barry Martin spoke about a client who'd bought a 24-inch ASUS LCD screen, only to discover a dead pixel right in the middle of the screen. It was a black pixel, which in a Word document looked exactly like a full stop ... hence extremely irritating.

So, given he'd identified the problem within days of purchase, you'd expect the user could have had the screen exchanged under ASUS' dead pixel policy. Alas, no. ASUS' warranty only covers bright pixels. If you've got a black one, you're out of luck. So we've struck ASUS off our list of LCD suppliers, just as we've stopped recommending their DVD drives (no support for what appear to be defects that are by no means isolated).

While we still like the Eee PC, we're rapidly getting disillusioned with ASUS. Given their reputation for producing high-quality motherboards, this sort of treatment of customers is, to say the least, disappointing.

Posted by cw at July 3, 2008 12:05 AM

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I wonder if their motherboard reputation might be undeserved too. The last 2 ASUS motherboards I have used have both had a faulty USB interface which developed within 2 weeks of system assembly.

Posted by: jon at July 3, 2008 08:43 AM

In the business world ... ASUS has no reputation to speak of at all ... At the recommendation of a network supplier we purchased a couple of ASUS laptops ... Rubbish ... complete and utter rubbish ... These machines should never have been sold to a business (or anyone for that matter). Regular BSOD's, a Vista sticker and documentation with no supporting drivers ... Ram welded to the motherboard ... A complete joke ... Support ... why bother ... As helpful as a security door on a submarine (borrowed that one). Needless to say the supplier who recommended the machine is no longer a supplier of ours and we hear on the vine that they have also dropped ASUS ... Too late. There are many anecdotal exchanges I have had with clients and partners that say the same thing or simply stay away to begin with ... Buy dinky toys from ASUS ... like ee's ... If you need to ... forget the rest of their rubbish while you can.

Posted by: Peter McHardy at July 4, 2008 01:39 PM

I'm surprised by that, Peter. I have had good reports from journalists who bought ASUS laptops.

Posted by: cw at July 4, 2008 03:38 PM

Usage may be an issue ... Our predominant use is databases and accounting systems (based on MSSQL) ... We use them for mail and some documentation as well ... Maybe if you keep it simple they are fine ... I guess the displays were OK ... I am being generous in saying that. We have settled on HP's as our workhorse laptops ... Barely an issue in a couple of years now.

Posted by: Peter McHardy at July 4, 2008 05:00 PM