« Those new iPods: a Classic stuff-up? | Main | Patching a system together »

September 27, 2007

Censored by Telstra

Next month, Bleeding Edge expected to be addressing some of our senior citizens on the topic of technology, and why they don’t need to be afraid of it.

We were sought out for the role by a seniors magazine and Web site which organised the keynote seminars at the Victorian Seniors Festival, and we dare to suggest that we would have done a pretty good job. After all, we have a seniors card ourselves, so we would have had no trouble relating to the audience, and we’re pretty sure our ageing peers would have learned a thing or two from the experiences we have recounted over the long life of this column.

Our senior citizens will not, however, be hearing from us. We have been silenced. Forgive us if we take a little pride in this development. It is not every day that this humble column, nattering away in the centre pages of the Green Guide, is judged to be so influential that we have to be censored.

That’s the only conclusion we can draw from the fact that the publisher of the magazine sent us an email a couple of weeks ago, informing us that she had had “a very negative response from Telstra re the speaking engagement for seniors festival”. When we rang her, she informed us that “Telstra isn’t entirely comfortable with having you speak.”

Telstra’s reaction was very much on the mind of the publisher, because it was the sponsor of the event.
We can understand why we’re possibly not Telstra’s favourite column. There are those articles we’ve written recently informing our readers of ways to cut their Telstra MobileNet bills by switching to the Next G network’s capped plans, and our instructive pieces on using Voice over IP technology substantially to prune Telstra’s landline call charges.

We’ve also been guilty of suggesting, from time to time, that Telstra Big Pond charges are a bit steep, what with charging for uploads as well as downloads. And now and again we’ve criticised their billing and customer service.
If we are to believe the publisher, however, those articles had nothing to do with her decision to drop us as a speaker. She was concerned instead, not for Telstra, but for sensitive little us.

She’d been shocked by a single paragraph we’d written on our blog, which linked to an opinion piece in this newspaper by the founder of a media and technology consultancy, Mark Pesce, at tinyurl.com/2zrf6q
Pesce had declared, under the heading “Why We All Hate Telstra”, that he, and the entire Australian Internet industry lacked love for the muscular corporation. Bleeding Edge simply noted, in our one-paragraph, throw-away line, that “apparently Telstra hasn't been able to get away with overcharging its customers, repeatedly denying them services and innovation, bullying them and its competition and then - God help us! - whingeing like a spoiled business brat when it looks like it can't get its way”. It still seems accurate to us as we write this column, with Telstra suing the Government over its failure to win a rural broadband contract which the evidence of Telstra’s internal correspondence seems to suggest it actually didn’t want.

The publisher informed us, having read this inflammatory paragraph, that “It is entirely unreasonable for you to be expected to change your mind, or bury your professional opinion, and share a stage with Telstra personnel who will be highlighting their product.”

How wrong she was. Although we had no idea that Telstra personnel would be sharing the stage with us, highlighting their product – wasn’t this talk supposed to be about helping our senior citizens feel more at ease with technology? - we would have been more than happy to have them up there with us, doing their best to change our mind.

As we pointed out to her, any concern for our peace of mind was entirely mis-directed. We would have had absolutely no problems sharing a stage with anyone from Telstra, including their robust spokesman, Phil Burgess. We might have been able to help the audience evaluate the Telstra products, and debate whether or not Telstra acted like a spoiled business brat etc.

Alas, our senior citizens will have to decide for themselves whether those products Telstra presents – with whoever the magazine chooses to address them – really are good value. More importantly, perhaps, they might ask themselves whether they are likely to learn how to be more comfortable with their computers at an event that seems to be more concerned with allowing Telstra to flog its products to a sector of society that possibly doesn't know what represents good value, than with hearing from a columnist who might not be head over heels in love with Telstra, but prides himself on having an objective view.

Posted by cw at September 27, 2007 08:19 PM

Trackback Pings

TrackBack URL for this entry:
http://bleedingedge.com.au/cgi-bin/mt/mt-tb.cgi/1368

Comments

Hear, Hear.

This is like Goliath telling David
"Sorry you can't participate in this fight because I believe you may get hurt."

Why don't you do a number on the event and turn up anyway and write a report about how Telstra is fraudulently misleading elderly consumers about the value of their products. Maybe your friends at The Age could help out. (I hesitate to say this but maybe get ACA or Today Tonight trailer trash shows involved)

Hehehehe

Posted by: Luke at September 28, 2007 09:18 AM

Charles, a pity you couldn't write your piece to educate/inspire the elderly. You certainly have helped me,(an aged person)with your blog and previously on the radio and it is amazing the doors that are open to anyone comfortable with the internet. I get higher interest rates because I can use internet banking. I sell photos on line because of computer and internet savvy and most importantly, have discovered a fantastic hobby. The bad part is, is when I get withdrawal symptoms because my IE provider has problems due to, would you believe it, the grand final! My wireless connection isn't working anymore because of interference from remote cameras set up for the grand football weekend. This apparently happened last year as well. I might be lucky to get my connection back next Tuesday, I was told. Of course I can't get broadband any other way than wireless, so have to cop it. I was given dial-up to tide me over, but oh, how I wish that our technology future gets sorted out.

Posted by: danielle at September 29, 2007 12:56 AM

Charles, thank god you're here, I couldn't have said it better myself. I have worked in the IT industry for 25 years and what you say about the petulant child is absolutly spot on.

Posted by: Simon at October 3, 2007 11:49 AM

How spinworthy of the seniors festival organisers. "No! we are not giving you the flick because you are a critic of Telstra. We are saving you the embarrassment of being on the same stage with Telstra".

No matter your topic was not to do with Telstra, but to help Seniors use the resources of the internet. You are not the loser CW. The seniors, for whom this event is being organised are.

I will write to the organisers asking just who the event is for. Telstra or the seniors?

Steven

Posted by: steven [TypeKey Profile Page] at October 5, 2007 10:14 PM

Post a comment




Remember Me?



(you may use HTML tags for style)