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June 19, 2007
Feeling hungry Microsoft?
Lately I have for numerous reasons been spending a fair amount of time calling Microsoft and each time I call I typically need to a dish out some abstract permutation of my personal information including my full name, telephone number, e-mail address, company name, MS Partner ID or TechNet ID though the next time I call the algorithm has changed and a different combination is required and it has started to frustrate me no end at the time wasted by both myself and presumably the MSFT employee on the other end of the phone.
Microsoft are renowned for 'dogfooding' and after recently looking into the Microsoft Customer Care Framework for a client I think it is time Microsoft started 'chowing down a bit more dogfood'.
Considering I can ring my ISP and they pickup my CallerID and have my account on screen when the call is answered it cannot be that hard with your own CCF now can it Microsoft?
Posted by Stephen at June 19, 2007 05:00 PM
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