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June 06, 2006

HP pulls plug on telecommuting

Forgot all that crap about social networking, work-life balance and "always-on" workers. Hewlett Packard is turning back the clock on telecommuting, ordering its IT staff to show up at the office, or face the sack. The decision, which runs completely counter to modern trends in which companies have found it cheaper to house workers in their own homes, won't just deprive employees of home comforts. It will also force many of them to find new homes, because HP is also making offices harder to find, having decided to shrink the number of its designated workplaces from 100 to 25.

The move, which some see as retrenchment by stealth, is the idea of new, highly-paid CIO, Randy "Meeting Mad" Mott, who views offices as a sort of learning centre, in which, when they're not attending meetings, experienced employees instruct poorer performers in more effective practices.

Mott, regarded by Wall Street as a genius in operational efficiency, based on his tenure at Wal-Mart Stores and Dell, says that the office allows management "to put teams together that can learn very aggressively and rapidly from each other". Reports of already crowded HP offices suggest that things might get very aggressive indeed, with employees having to learn rapidly how to find a desk and other resources. This possibly has escaped Mott, who we noticed in one interview lists interacting with his peers and expanding his knowledge of business and IT as leisure activities.

Mott's wisdom supersedes that of the company's founders, Bill Hewlett and David Packard, who saw flexitime as a key to HP's success. In his book, The HP Way: How Bill Hewlett and I Built Our Company, Packard wrote: "To my mind, flextime is the essence of respect for and trust in people. It says that we both appreciate that our people have busy personal lives and that we trust them to devise, with their supervisor and work group, a schedule that is personally convenient yet fair to others.''

Critics say that while the move could allow HP to shed older employers - who might have the experience Mott is talking about, but don't salute as smartly as younger folk - we can't help but wonder whether it will go down well with Generation Y, in particular, who have demonstrated a tendency not to work for companies which don't allow them a better balance between their work and personal lives.

And it could cause a backlash from customers who might not like the idea of a new HP with Wal-Mart-style service.

Posted by cw at June 6, 2006 10:57 AM

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Comments

I don't know whether it's a good move for HP, but I should think not. I run a whole business on telecommuting. In any given day I'm communicating with the US, Korea, India, Spain, the U.K. and more. It's amazing what can be accomplished with the tools of today. Even better, it's great to have the commute removed from one's life and be able to focus on the work. I wouldn't step foot in an office again!

Posted by: Colin J at June 6, 2006 01:35 PM

I like going to the office and socialising - that's the best bit about work - but that doesn't mean you always need to go to the office.

cheers, Paul

Posted by: Paul [TypeKey Profile Page] at June 7, 2006 09:58 AM

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