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December 07, 2005
Your phone isn't working? From now on, complaints will be received only by phone.
Looks like Bleeding Edge isn't the only one having one or two problems with our mobile phone. There's been a remarkable rise in complaints to the Telecoms Industry Ombudsman.
Mobile service complaints during the 2005 financial year rose by 87.5 per cent, from 21,465 to 40,254. That's one every 13 minutes. They included issues over billing, contracts and faults. Mobile faults doubled from 3692 to 7379.
Internet service complaints rose by 54.1 per cent.
That's an unacceptable level of increase, in our opinion. Makes one wonder where the telcos are making their cost savings.
Posted by cw at December 7, 2005 03:33 PM
Comments
"Makes one wonder where the telcos are making their cost savings."
well I reckon the answer is simple...less staff in the areas that matter like customer service, sales installation and infrastructure support. Maybe one should push to have the GINORMOUS salaries paid to the CEO's of Telstra Optus AAPT etc linked to the level of complaints about their organizations.
I reckon these blokes would end up working for zero....and we might get some resolution on this!
Posted by: Ian Smith at December 7, 2005 05:24 PM