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July 01, 2005
Big Pond ignores smaller fish
When Bleeding Edge’s part-time assistant, Matthew, bought a house on a new estate at Sunbury, he knew that it just wouldn’t feel like home until he had an ADSL broadband connection.
There was one potential hitch: a Telstra technician working in the area told him that the estate had been set up with pair gain equipment, which can’t be set up for ADSL. According to the technician, there were only 50 (ADSL-capable) copper lines for the hundreds of blocks. You can learn more about these issues here.
A couple of months later, he heard telephone services were being upgraded, so on March 21 this year, he sent in his application to iiNet, having studied the broadband ISP plans at broadbandchoice.com.au, and looked at the comments on the Whirlpool user community (whirlpool.net.au). He’d be paying $39 a month for a 1.5Mbps service with a 4GB limit, which was a much better deal than anything offered by Telstra Big Pond.
The response from iiNet was that it would take 10 to 15 days for Telstra to provision the line.
That was the beginning of a tortuous, and at times bewildering journey.
Posted by cw at July 1, 2005 11:00 AM
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