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April 11, 2005

Rating the audience

We've often wondered what it must be like for those 13,819 Australians - let's call them designated viewers - who've been recruited by the OzTAM TV audience measurement organisation to accommodate those Peoplemeter gadgets.

It can't be easy, can it, knowing that when they sit down to watch the box, they're being watched back? And it must be a terrible responsibility, knowing that their viewing choices determine what the rest of us get to watch.

Personally we think they're doing a terrible job, and it would be A Very Good Thing if we could get the Peoplemeters to reach out and administer an electric shock every now and again, so that the rest of us don't end up having to put up with so many crap programs. Alternatively, Parliament should pass legislation that forces OzTAM to stop installing Peoplemeters in the homes of people whose IQs, collectively, are surely somewhere south of the brainpower of a gnat.

But this is a mere irritation compared to the havoc that could be wreaked upon us when the sort of device we read about in the New York Times Magazine reaches these shores.

A Maryland company called Arbitron is currently asking a couple of thousand randomly chosen volunteers in Houston to wear a black plastic box called a "portable people meter" or PPM. It looks like a pager (three inches by two inches by one-half inch), and while the circuitry is roughly as complex as that of a cellphone, the New York Times predicts it will have an explosive effect. What it could deliver is a sort of neutron bomb of the media world - single-source measurement of media consumption, and the reach and effect of advertising.

The Houston volunteers will wear the PPM all their waking hours, clipped to their belts, or some other appropriate article of clothing. The devices will be able to detect exactly what kind, and how much TV and radio programming the human hosts were exposed to each day, by detecting signals encoded into broadcast material. At night, the volunteers will slip the devices into a cradle, and the data will be uploaded to a computer centre, where statisticians can review the information.

What the statisticians are likely to discover is that the designated audience are exposed to a lot more media than anybody ever suspected. Some P.P.M. tests in Philadelphia have already indicated that wearers tune in to twice as many radio stations on a typical day as they ever note in their diaries. It's also likely to show when people hit the mute button, or walked out of the room during commercials.

If publishers go along with it, the devices could detect what magazines and newspapers people read, and what they lingered over. That would almost certainly shoot down all those "readership" figures the print media tout to disguise the fact that their circulation figures are shrinking. And they could be refined to measure the reach of Internet media.

The story is fascinating, but vaguely chilling. As the writer points out:

At some moments, trying to discern the business of companies like Nielsen and Arbitron gives way to the question of whether America is becoming weightless, an agglomeration of data about who we are and how we behave that seems to have more substance (and certainly more financial value) than our actual selves.

And what of silence? Could we not have a PPM that measures how much of it we're allowed? And put a value on it?

Posted by cw at April 11, 2005 03:08 PM

Comments

"Change the way you measure America's culture consumption, in other words, and you change America's culture business. And maybe even the culture itself."

Absolutely fascinating article Charles. It is an axiom of theories of modernity that ever greater survellience is one of the key features. As James Burke said in the episode of his series "The Day the Universe Changed", when noting the move to perspective and its implications for maps and ballistics, "in gridding the world we have gridded ourselves".

The next stage of the Personal People Meter will be to measure how you respond to the advertising stimuli, whether it be by picking up impulses from your brain or bringing the adverts exposed to data together with data from your credit card.

Apart from that a culture that relies so heavily on the market to mould its expression is dangerously mono-reliant I would have thought. Yet another reason for strong support of an ABC that is directed by other criteria.

Posted by: tflip at April 11, 2005 07:21 PM

I have often wondered about the reliability of TV program monitoring system. The ratings say this and that program were top 10 on the list last week but they seem to be the very programs that I avoid watching.

Is it the intellegence of the people being monitored or the monitoring system that has got it all wrong or is it just me?

Posted by: Anonymous at April 12, 2005 09:21 AM